System commissioned
Trigger detected via CRM, project tool, or monitoring platform integration when the system goes live.
Reputation·Commissioning Review Engine
Reviews at peak delight — not three weeks later.
The best moment to ask for a Google review is when the homeowner watches their system go live and sees the app showing first generation. That moment passes fast. We capture it automatically.
The problem
Your happiest customers never leave reviews because nobody asked at the right time.
Commissioning day is the emotional peak of the solar journey — panels on the roof, app connected, first kilowatts generating. Homeowners are excited, grateful, and telling their neighbours.
Then your crew packs up and drives away. Nobody asks for a review. Three weeks later, when someone remembers, the homeowner has moved on. The goodwill is gone. The review never gets written.
Meanwhile, competitors with fewer installs but better review systems rank higher on Google — and win the next $120 lead because homeowners trust the stars.
What this looks like today
The status quo. Before the system runs.
01
Review requests happen ad-hoc — if a rep remembers after install
02
The ask often comes weeks post-commissioning when excitement has faded
03
Google profiles have fewer reviews than competitors despite more installs
04
Homeowners want to help but face friction finding the review link
05
Negative reviews from communication gaps outweigh the positive ones you never collected
06
No tracking of which customers were asked or responded
What we build
A complete system. Not a single tool.
Every component designed for australian solar and renewable energy installers — wired together, not sold separately.
Commissioning-triggered review requests
System detects commissioning milestone and sends a review request within hours — while the homeowner is still watching their generation app.
Celebration message first
A genuine congratulations on going live precedes the ask. Feels like a thoughtful follow-up, not a marketing blast.
One-tap Google review link
Direct link to your Google Business Profile review page. No searching, no logging in. One tap from SMS.
Gentle follow-up sequence
If no review within 72 hours, one follow-up message. Sequence stops after two touches — no pestering.
Issue filter before public ask
Jobs with open complaints, rework, or communication flags route to internal feedback — not public review.
Review tracking dashboard
Monitor requests sent, click-throughs, reviews published, and average rating trend over time.
How it works
From first trigger to live system.
Step by step — most implementations go live in two to three weeks.
01 02 Celebration sent
Personalised message congratulating the homeowner — references their system size and suburb.
03 Review request delivered
Within hours, a short ask with direct Google review link. SMS preferred — highest open rates.
04 One-tap review
Homeowner taps link, lands on Google review page, leaves a rating. Friction removed.
05 Follow-up if needed
Single reminder at 72 hours if no review received. Then the sequence closes.
06 Outcome tracked
Review published, rating captured, job marked complete in the review system.
Outcomes
What changes. Inside 30 days.
Steady Google review flow
Consistent requests at peak delight produce reviews without manual effort.
Higher local search ranking
Google rewards recent, frequent reviews with better placement in local search.
More trust for new leads
A well-reviewed profile is often the deciding factor when homeowners compare installers.
Better conversion on paid leads
Social proof from genuine reviews reduces hesitation before enquiry.
Competitive gap on Google
Most installers have under 30 reviews. Consistent generation creates visible separation.
Issue detection before public damage
Unhappy homeowners filtered to internal feedback before they leave a public one-star review.
Timeline
Phase 01
Days 1–3
Discovery: Google Business Profile audit, commissioning trigger identification, message architecture, and issue filter rules.
Phase 02
Days 4–7
Build: trigger integration, message writing and approval, Google review link setup, and delivery channel config.
Phase 03
Week 2
Go live. First review requests sent at commissioning. Monitor conversion, refine timing and messaging.
Common Questions
Before you book. Quick answers.
The issue filter catches jobs with open complaints, rework, or flagged communication problems. Those homeowners go to internal feedback first — not a public review request.
Typically 20–40% of requests result in a published review. An installer commissioning 20 systems per month can expect 4–8 new Google reviews monthly — compounding over time.
Yes. Google permits asking customers for honest reviews. Messages comply with Google's review policies — no incentives, no selective asking of happy customers only.
Google is primary. The system can also direct to ProductReview, Facebook, or SolarQuotes profile if configured.
Triggers can come from CRM stage changes, project management tools, or monitoring platforms like SolarEdge and Fronius. We work with whatever signals your team already uses.
The celebration-first approach and two-touch maximum keep it genuine. Homeowners who just watched their system go live are usually happy to share — if you ask at the right moment.
Next step
Ready to implement commissioning review engine?
Book a strategy call and we'll walk through how this system fits australian solar and renewable energy installers specifically.